Supply Chain Operations Specialist m/w/d, Zug As a Supply Chain Operations Specialist (m/f/d), you will be responsible to
ensure seamless supply chain processes with third-parties and compliance with regulatory requirements within a dynamic and highly regulated global environment. You will play a critical role in managing and supporting various processes related to
order fulfillment, compliance, logistics, and customer interactions within a global supply chain environment. This role demands a high level of technical proficiency, problem-solving skills, and the ability to navigate complex challenges, ensuring operational excellence across all aspects of the supply chain. It involves working extensively with
SAP S/4HANA, Fiori Apps, and several integrated modules.
Start date: May/June 2026
End date: 12-months contract (unlimited duration planned)
Workload: 100%
Workmodel: Contracting
Location: Rotkreuz
info: travel activities occasionally to nearby areas (ex. Germany)
Your Responsibilities: Order Management and Monitoring:
- Monitor and execute transactions in SAP S/4HANA and Fiori Apps related to global order management processes to ensure accuracy and efficiency, focusing on third-party customer processes
- Coordinate order related activities to ensure alignment with critical deadlines
Customer and Supplier Support:
- Act as the single point of contact (SPOC) for third-party customers and other stakeholders involved in the ordering process
- Collaborate with internal stakeholders to swiftly resolve complex inquiries and ensure business continuity
- Engage with third-party customers to effectively address and resolve their inquiries, requests, and concerns in a professional and timely manner
Exception Handling and Compliance:
- Provide robust exception handling, offering guidance to third-party customers for manual, country-specific steps required for import and customs clearance
- Ensure global compliance with import/export regulations, trade management guidelines while aligning with company policies and legal standards
- Analyze and handle various exceptions such as specific shipping instructions, quality and logistics complaints, general shipment issues and the monitoring of data logger reports
Regulatory Compliance and Documentation:
- Ensure daily processes comply with regulatory requirements and support audit-readiness through detailed record management
- Maintain and update end-to-end process documentation, including working instructions and internal procedures
Data Analysis and Reporting:
- Generate and analyze regular SAP GUI and and Fiori reports to provide actionable insights for internal stakeholders, external vendors, and customers
Your Profil: - Basic education in a commercial or technical sector with additional studies in supply chain management or import/export or related fields
- At least 3-5 years of relevant working experience after apprenticeship required
- Proven experience in order management processes, logistics, and supply chain operations
- Experience in a Life Sciences company (ie.: Pharmaceuticals, Diagnostics, Medical Devices) is a plus
- Familiarity with regulatory compliance requirements and processes (For example: legal papers and regulatory documents)
- Accuracy and attention to detail, especially when managing time-sensitive financial bookings
- Experience with and knowledge of SAP SD & MM as well as analysis tools (e.g., Excel, gSheets, etc.)
- Effective communication skills to handle customer and supplier interactions
- Fluency in both German and English, complemented by excellent organizational, multitasking, and teamwork abilities, and an open-minded approach to new methods
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