UAT / Change Manager - AI-Application m/f/d, Zürich For our client, an international insurance company in Zurich, we are looking for a motivated and open-minded
UAT / Change Manager - AI-Application. The role is to perform UAT management and then change management for a new AI-based application which is being built to support Commercial Insurance Underwriting. It aims to transform the underwriting process by providing insights on policy wordings to underwriters.
Your Tasks: - Provide effective testing and change management support for the continued development, UAT
and phased rollout of Policy IQ in 2026, supporting with the following (in no particular order) - Communication of Policy IQ capabilities and roadmap to all countries
- Planning and communicating the testing and rollout plan (in presentation format) to inscope countries
- Collating testing feedback from UWs in BUs to inform further enhancement of Policy IQ
- Supporting country engagement to understand how Policy IQ will be incorporated into existing processes in each BU
- Determining the optimal training approach and supporting with developing training materials (e.g., demo videos, user guide) and conducting training sessions
- Creating comms materials for country rollouts
- Monitoring usage and strongly engaging with the local country networks to provide guidance and support to help drive local country adoption
- Collating user feedback to support continuous enhancement
- Support with gathering evidence and articulating business benefits to key stakeholders
Your Profile: - 3-4 years experience as a change manager in global transformation projects, with a proven track record in delivering global change and product rollouts
- Demonstrated experience in managing User Acceptance Testing (UAT) for new software products across multiple countries or business units
- Previous working experience in commercial insurance or a related financial services sector
- Ability to plan, set up, and execute UAT in collaboration with business and IT teams, including managing through any issues that arise during testing
- Able to design and implement change management strategies, including training and communications
- Previous exposure to AI-driven projects or software rollouts are of advantage
- Familiarity with commercial insurance underwriting processes and terminology would be very helpful
- Strong presentation skills; capable of communicating clearly and confidently with key stakeholders and end users to drive adoption
- Change or Project Management certification would be of advantage
- Fluent in English, written and spoken
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