Are you passionate about air cargo? Are you looking for a job where every day brings something new and different? Our small team of specialists provides support to our worldwide stations in specialized product questions and shipment irregularity handling.
Starting date: May 15, 2026 or upon agreement
You may apply in English or German.
Tasks
Become a part of a team who makes a difference in customer service and global business excellence. Join us in delivering outstanding support and problem-solving for our air cargo operations, and be a key player in driving our company's success in the global market.
- Guide and support our worldwide stations in all cargo products & services matters
- Support our stations in shipment irregularities handling
- Initiate products and services process improvements in close coordination with other departments
- Analyse service failures, initiate solutions and perform service recovery
- Carry out investigations and complete CAPA reports, supporting and managing customer complaints for pharma quality issues
- Build up a good relationship with internal stakeholders and external providers
- Make improvement recommendations and participate in projects to enhance customer service and IT infrastructure
- Ensure appropriate information exchange with all colleagues and interfacing organizations such as other departments, stations, handling agents and service providers
Requirements
- At least 2 years of experience at Swiss WorldCargo, a cargo handling agent or a freight forwarder in an operational duty
- Good knowledge of cargo products and services, the industry and its requirements
- Customer Service mind set – experienced in Customer Service (internal and/or external customers) is an asset
- Fluent in English (oral and written), additional language skills preferred
- Solution and result orientated, problem solver in an efficient way
- High level of attention to detail, even in stressful situations
- Able to work both independently and as part of a team
- Good knowledge of M365 Applications (Power Automate,Power BI, etc. will be an asset)
- At ease while working with different IT systems (good knowledge of Skychain and/or Cargospot is an asset)
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
About Swiss International Air Lines AG
Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.
